第二节 （共5小题；每小题2分，满分10分） 

根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项

How to be a good communicator 

16   they’ve been heard and they’ve been understood. As a good communicator should be a good listener, five steps are advocated toward good listening.

The first step is cooperating. How does a difficult person know that you’re listening and understanding? In fact, it’s through the way you look and sound while he is talking.   17 

When the person begins to repeat what’s been said, it’s signal of step two: turning back.  18  Send a clear signal that you’re listening carefully and that you think what he is saying is important.

Having heard what he has to say, the next step is clarifying. At this point, you start to gather information about what is being communicated.   19  

The fourth step is to summarize（概括）what you’ve heard.   20 

Having listened carefully, you’ve now arrived at the point of confirming with the person that he feels that his thoughts have been fully voiced. Ask if he feels understood.

When enough sincere listening, questioning, and remembering are brought together, understanding is usually achieved and a difficult person becomes less difficult and more cooperative.

A.Ask some open-ended questions, which will allow you to figure out what intention he is hoping to satisfy.

B.This allows you to make sure that both you and the difficult person are on the same page.

C. It means that you repeat back some words he is using.

D. When difficult people express themselves orally, they generally want at least two things:

E. When you communicate with who have difficulty expressing themselves, they need your help.

F. Giving clear signals tell him that you have understood him completely. 

G. You do this by nodding your head in agreement, making certain sounds of understanding.

II. 完形填空（共20小题；每小题.1.5分，满分30分）

阅读下面短文，从短文后所给各题的四个选项（A、B、C和D）中，选出可以填入空白处的最佳选项，并在答题卡将该项涂黑。

Thanks for everything

In our life, we have  21  expressed our gratitude to the ones who’d lived those years with us.  22  , we don’t have to wait for  23  to thank the ones closest to us—the ones so easily  24  . If I have learned 25  about giving thanks, it is this: give it now!  26  your feeling of appreciation is alive and sincere,  27  on it. Saying thanks is such an easy way to  28  to the world’s happiness.

Saying thanks not only brightens someone else’s world, it also  29  yours. If you’re feeling left out, unloved or unappreciated, try reaching out to others. It may be just the  30  you need. Of course, there are times when you can’t express gratitude  31  . In that  32  don’t let embarrassment sink you into silence—  33  up the first time you have the chance.

Once a young minister, Mark Brian, was sent to a remote parish of Kwakiutl Indians in British Columbia. The Indians, he had been told, did not have a  34  for thank you. But Brian soon found that these people had exceptional  35 . Instead of saying thanks, it is their  36  to return every favor with a favor of their own, and every kindness with an equal or superior kindness. They do their  37 .

I wonder if we had no words in our  38  for thank you, would we do a better job of communicating our gratitude? Would we be more responsive, more sensitive, more  39  ?

Thankfulness is a(n)  40  message; its lyrics breaks all earthly barriers; its music touches the heavens.

21. A. unusually   B. rarely  C. frequently  D. occasionally

22. A. In return   B. In turn   C. In fact  D. In favor

23. A. celebrations   B. anniversaries  C. congratulations  D. victories

24. A. devoted   B. forgotten  C. lost    D. overlooked

25. A. anything  B. something  C. everything  D. nothing

26.A. If    B. Since   C. Though   D. While

27. A. act   B. do    C. decide    D. focus 

28. A. refer    B. come   C. add   D. speak 

29. A. leaves  B. makes   C. causes   D. does

30. A. action   B. medicine   C. food   D. motivation 

31. A. immediately   B. hesitatingly  C. willingly  D. obviously 

32. A. case  B. position  C. condition  D. relation

33. A. stand    B. face   C. speak   D. look

34. A. way   B. word  C. vocabulary  D. dictionary

35. A. friendliness   B. curiosity   C. concern  D. generosity

36. A. gesture   B. custom  C. attitude   D. task

37. A. duty   B. favor   C. thanks  D. performance

38. A. vocabulary   B. command   C. mind   D. directory

39. A. living   B. caring   C. understanding  D. outstanding

40. A. convenient B. important  C. universal D. local
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